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1. What kind of candles will I receive with my membership?
We offer only the finest, hand-crafted candles from artisan and specialty candle makers across the country. All of our candles are made with all-natural, premium waxes and will amaze and delight you with their incredible beauty and intense aromas.
2. Do you send a wide variety of scented candles?
You will be amazed at our incredible variety! Our monthly selections are never repeated and each has been chosen for its beauty, distinctive scent, and limited availability.
3. What size candles do you send?
Each monthly shipment includes one standard pillar and one large pillar - each in a distinctive yet complimentary scent.
4. How are your candles packaged?
All of our candles are individually wrapped by hand and delivered in specialty packaging to prevent damage and to ensure safe delivery. You'll also receive our Candle Lovers Newsletter with information regarding our monthly selections, fun candle facts, and discounted offers should you wish to re-order one of our monthly selections.
5. Can I choose the candles that I'll receive?
Part of the fun of each monthly shipment is the excitement of experiencing our latest selections for the first time. So, while you cannot specify in advance what candles you'll receive, rest assured that each monthly delivery is personally selected by our candle professionals for its beauty, extended burn-time, and incredible scent.
6. What if I don't like one of the selections? Do you offer a guarantee?
Your satisfaction is our business. If you're ever unhappy with our service, you can cancel your membership and receive a full refund for any unshipped merchandise. No questions asked and no additional costs!
7. How long are your memberships?
As long as you like! We offer 3, 6, and 12 month memberships and our Candle of the Season Club with new selections each spring, summer, fall and winter. You can also join with a monthly renewable membership.
8. If I send a gift membership, do you include a message?
Of course. Once you’ve completed your purchase you’ll have the option of sending a gift announcement by U.S. mail or email. You can even print a gift message right from your computer.
9. How do you ship your products?
We ship all monthly gift clubs to arrive the last week of each month. All shipments are sent by common carrier (FedEx, UPS, DHL, or USPS) and are shipped in protective packaging for safe arrival.
10. Can you ship to PO boxes, FPO or APO boxes?
No, we can only ship to residential and business addresses.
11. Can you ship outside the United States?
We apologize but due to the perishable and delicate nature of some of our gourmet items, we can only ship within the continental 48 United States.
12. How can I pay for my order?
We accept Visa, MasterCard, American Express, and Discover.
13. Do you offer corporate quantity discounts?
Yes, we have a variety of corporate programs encompassing all of our gourmet monthly gift clubs. Please call us at 1-800-507-4660 for more information. You may also contact us by email at email@example.com.
14. How can I reach you?
Telephone assistance is available 7 days a week.
Toll-free Order Hotline: 1-800-507-4660 ext. 1 (8AM to 1AM Eastern, 7 Days)
Customer Service: 1-800-507-4660 ext. 2 (8AM to 6PM Eastern, M-F)
Corporate Sales: 1-800-507-4660 ext. 3 (8AM to 6PM Eastern, M-F)
Ready to order?
Order online today or call us toll-free at 1-800-507-4660.