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1. What kinds of cakes will I receive with my membership?
We offer only the finest gourmet cakes from specialty bakeries nationwide. All of our cakes are made by hand with only the freshest, all-natural ingredients and each monthly selection has met the highest standards of our gourmet professionals.
2. Do you send a wide variety of cakes?
Each month you’ll receive an entirely new and different variety of fresh-baked cake guaranteed to please even the most discriminating gourmet. We never repeat any monthly selection within any 12-month period.
3. How large is each monthly selection?
Each monthly selection should provide approximately 8-10 servings (depending on appetite).
4. How are your cakes packaged?
All of our cakes are delivered in specialty packaging to prevent damage and to ensure fresh and safe delivery. You'll also receive our Cake Lovers Newsletter with information regarding our monthly selections and discounted offers should you wish to re-order a specific cake.
5. Can I choose the cakes that I'll receive?
Part of the fun of each monthly shipment is the excitement of experiencing our latest selection for the first time. So, while you cannot specify in advance what cakes you'll receive, rest assured that each monthly delivery is personally selected by our taste-testing professionals for freshness, flavor, and seasonality.
6. What if I don't like one of the cakes? Do you offer a guarantee?
Your satisfaction is our business. If you're ever unhappy with our service, you can cancel your membership and receive a full refund for any unshipped merchandise. No questions asked and no additional costs!
7. How long are your memberships?
As long as you like! We offer 3, 6, and 12 month memberships and our Cake of the Season Club with new selections each spring, summer, fall and winter. You can also join with a monthly renewable membership.
8. If I send a gift membership, do you include a message?
Of course. Once you’ve completed your purchase you’ll have the option of sending a gift announcement by U.S. mail or email. You can even print a gift message right from your computer.
9. How do you ship your products?
We ship all monthly gift clubs to arrive the last week of each month. All shipments are sent by common carrier (FedEx, UPS, DHL, or USPS) for 100% fresh delivery and are shipped in protective packaging for safe arrival.
10. Can you ship to PO boxes, FPO or APO boxes?
No, we can only ship to residential and business address.
11. Can you ship outside the United States?
We apologize but due to the perishable nature of some of our gourmet items, we can only ship within the continental 48 United States.
12. How can I pay for my order?
We accept Visa, MasterCard, American Express, and Discover.
13. Do you offer corporate quantity discounts?
Yes, we have a variety of corporate programs encompassing all of our gourmet monthly gift clubs. Please call us at 1-800-507-4660 for more information. You may also contact us by email at email@example.com.
14. How can I reach you?
Telephone assistance is available 7 days a week.
Toll-free Order Hotline: 1-800-507-4660 ext. 1 (8AM to 1AM Eastern, 7 Days)
Customer Service: 1-800-507-4660 ext. 2 (8AM to 6PM Eastern, M-F)
Corporate Sales: 1-800-507-4660 ext. 3 (8AM to 6PM Eastern, M-F)
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Order online today or call us toll-free at 1-800-507-4660.