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1. What kind of teddy bears will I receive with my membership?
We offer only beautifully-crafted, soft and cuddly teddy bears in adorable, seasonal themes. All of our extra-special bears are made with premium materials and we guarantee a love-at-first-sight experience.
2. Do you send different bears every month?
Yes! Each month we feature an entirely new and seasonally themed teddy bear. Our monthly selections will amaze and delight you with their incredible cuteness!
3. What size teddy bears do you send?
Our teddy bears measure a full-sized 12” to 15”. The perfect size for a kid-sized hug!
4. How are your teddy bears packaged?
All of our teddy bears are carefully packaged with food and water (just enough for the trip to your home) and delivered in specialty packaging for safe delivery. You'll also receive our Teddy Bear Lovers Newsletter with fun teddy bear facts and care and feeding instructions for your new friend.
5. Can I choose the teddy bears that I'll receive?
Part of the fun of each monthly shipment is the excitement of experiencing our latest selection for the first time. So, while you cannot specify in advance what teddy bears you'll receive, rest assured that each monthly delivery is personally selected by our teddy bear professionals for its originality, seasonal theme, and “cute factor”.
6. What if I don't like one of the selections? Do you offer a guarantee?
Your satisfaction is our business. If you're ever unhappy with our service, you can cancel your membership and receive a full refund for any unshipped merchandise. No questions asked and no additional costs!
7. How long are your memberships?
As long as you like! We offer 3, 6, and 12 month memberships and our Teddy bear of the Season Club with new selections each spring, summer, fall and winter. You can also join with a monthly renewable membership.
8. If I send a gift membership, do you include a message?
Of course. Once you’ve completed your purchase you’ll have the option of sending a gift announcement by U.S. mail or email. You can even print a gift message right from your computer.
9. How do you ship your products?
We ship all monthly gift clubs to arrive the last week of each month. All shipments are sent by common carrier (FedEx, UPS, DHL, or USPS) and are shipped in protective packaging for safe arrival.
10. Can you ship to PO boxes, FPO or APO boxes?
No, we can only ship to residential and business addresses.
11. Can you ship outside the United States?
We apologize but due to the perishable and delicate nature of some of our gourmet items, we can only ship within the continental 48 United States.
12. How can I pay for my order?
We accept Visa, MasterCard, American Express, and Discover.
13. Do you offer corporate quantity discounts?
Yes, we have a variety of corporate programs encompassing all of our gourmet monthly gift clubs. Please call us at 1-800-507-4660 for more information. You may also contact us by email at email@example.com.
14. How can I reach you?
Toll-free Order Hotline: 1-800-507-4660 ext. 1 (8AM to 1AM Eastern, 7 Days)
Customer Service: 1-800-507-4660 ext. 2 (8AM to 6PM Eastern, M-F)
Corporate Sales: 1-800-507-4660 ext. 3 (8AM to 6PM Eastern, M-F)
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Order online today or call us toll-free at 1-800-507-4660.